Privacy Policy

Who we are

Surreal Electronics is an electronics repair business in Central Square, New York. This policy covers the information we collect when you bring us a device, use this website, or use the links we send you (estimates, invoices, repair status, device checks). Questions: info@surrealelectronics.com or 315-320-6137.

What we collect

When you bring us a device

• Contact details: your name, phone number and email address.
• Your device: what it is, its serial number, and its condition at drop-off, including what works, any damage, and what you left with it.
• The repair: what we did, parts, notes, before-and-after photos of the device, estimates, invoices, payments, and warranty dates.
• Passcode, if you choose to give one so we can test the device. Staff-only, and deleted within about 7 days of pickup.
• Signatures: your signature at drop-off (confirming the device’s condition) and at pickup.

We don’t copy, browse or keep the personal data stored on your device. If you ask us for a data transfer or recovery, we access only what’s needed for that job.

When you sell us or trade in a device, or buy one from us

• Selling or trading in: your name and phone number, the device and its serial number or IMEI, what we paid or credited, and a note that we checked your photo ID and that the device isn’t reported lost or stolen. We don’t keep a copy of your ID.
• Buying a refurbished device: your name and contact details, the device and serial number, the sale and its warranty, kept with your customer record so we can honor the warranty.
• Data wipe certificates: when we wipe a device, we record the device, serial number, storage, the method used, who did it and when. The certificate is shown at a private link we give you, along with your name as the owner.

When you use our website and links

• Quote requests: the device and problem you pick, the make and model, anything you write, how soon you need it, and your name, phone number and/or email so we can reply. We also briefly keep your IP address to stop spam.
• Voucher and promo signups: your name, phone number and email, plus your IP address, which we use only to stop spam and duplicate signups.
• Reviews: the name, device, rating and text you submit, plus your IP address for spam prevention. Your name, rating, device and review are shown publicly once approved.
• Repair tracking: the phone number and drop-off date or ticket number you enter, used only to find your repair.
• Approving an estimate: your decision, any part-quality choices, and the time.
• “Notify me when it’s ready”: if you turn this on, your browser gives us a notification address so we can send one message when your repair is done. A small note is also saved in your browser so the button shows the right state.
• Device check: when you run our device tests from a link, we receive each test’s result, any note you type, any camera snapshots you choose to save, and basic device details (system, browser, screen size). Microphone recordings and the live camera view stay on your device and are never uploaded.
• Payments: when you pay online or on our card reader, Square handles your card details. We receive the amount, any tip, the payment’s status, a Square payment reference and receipt link, any refund, and for in-person sales the note on the sale (which is how we match it to your invoice).
• Usage and technical data: our hosting provider records standard request logs (such as IP address and browser type) to run and secure the site. Our customer pages and staff app use Vercel Web Analytics, which counts page visits in aggregate without cookies.

We don’t use advertising trackers or social-media pixels, and customer pages don’t set cookies. The only cookie we use is the login cookie for our own staff.

How we use it

• To diagnose and repair your device, and show you its status
• To send estimates, invoices, receipts, and messages about your repair (ready for pickup, parts delays)
• To take payments and deposits, and give refunds
• To honor your warranty and recognize returning devices
• To run vouchers, promo codes and reviews, and keep them free of spam
• To send follow-ups: a request for a review after pickup, reminders about an unpaid invoice, or a device waiting to be collected. You can opt out of these any time (see below)
• To keep business and tax records, protect our rights, and meet legal obligations

Who we share it with

We don’t sell your personal information, and we don’t share it for advertising. We use a few trusted service providers to run the business. They handle information on our behalf, only to provide their service:

• Vercel: hosts our website and app, and the database where repair records are kept
• Cloudflare: stores repair photos, and runs our domain and email forwarding
• Square: processes card payments (Square’s own privacy notice covers your card details)
• Resend: sends our emails
• Trello (Atlassian): our private job board. Each repair appears as a card with its ticket number, your first name, the device and the work (no phone numbers, emails or prices). Quote requests from the website arrive there too, with the contact details you gave
• Google: Google Voice (our texting number), Gmail (where our email arrives) and Google Fonts (the website’s fonts, which your browser loads from Google)
• Browser push services (Apple, Google, Mozilla): deliver “ready for pickup” notifications, only if you turn them on

We may also disclose information if the law requires it (for example, a valid court order), to protect someone’s safety, or if the business is ever sold, in which case this policy would continue to apply.

Messages and opting out

We text and email you about your repair, because that’s how you know where it stands. Follow-ups are different: review requests, payment reminders and pickup reminders. To stop those, reply “stop”, email us, or tell us in person, and we’ll switch them off on your record. Messages about a repair you have with us right now will still come.

How long we keep it

• Passcodes: deleted automatically within about 7 days of pickup.
• Customer and repair records (including invoices, payments and signatures): kept while you’re a customer and as long as needed for warranties and our tax records. New York requires sales records to be kept for at least three years.
• Devices we buy, trade in or sell, and data wipe certificates, are kept with our business records for the same period.
• Device check links stop accepting results after 30 days. The results stay with your repair record.
• Quote requests are kept so we can follow up and refer back if you go ahead. The IP address used to stop spam is deleted within two days.
• Voucher and promo signups are kept to run the program and prevent duplicates. Reviews are kept until you or we remove them.

Backups we make of our records may keep information for a while after it’s deleted from the app. They’re stored privately and replaced over time.

How we protect it

• The website and app are served only over encrypted connections (HTTPS).
• Repair records are behind a staff login. Passwords are stored only in scrambled (hashed) form.
• Links we send you use long random codes that can’t be guessed or listed. Customer pages never show passcodes, signatures, supplier details or costs.
• Card details go straight to Square and never touch our systems.

No system is perfectly secure. If a breach ever affects your information, we’ll notify you as New York law requires.

Your choices

You can ask us to:

• tell you what information we have about you, and give you a copy
• correct anything that’s wrong
• delete your information, except what we’re required to keep (such as tax records) or need for an open repair or warranty
• stop follow-up messages, or take down your review

Email info@surrealelectronics.com or call 315-320-6137. We may need to confirm it’s you, and we’ll respond within 30 days.

Children

Our website isn’t aimed at children under 13, and we don’t knowingly collect their information online. A parent or guardian should drop off and sign for a child’s device.

Changes

If we change this policy, we’ll update it here and change the date at the top. If a change significantly affects how we use information we already have, we’ll tell you before it applies.

Surreal Electronics
Central Square, New York
315-320-6137 · info@surrealelectronics.com